Last Updated: April 14, 2026
At Radiation Solutions Inc. ("we," "us," or "our"), we value the trust you place in us when you use the RadMobile mobile application (the "Service"). This Privacy Policy is designed to provide a clear and transparent explanation of how we collect, use, and protect your information, as well as the rights you have regarding your personal data.
This policy applies to all users of RadMobile. We process your personal information primarily to facilitate secure account authentication and to enable the application’s core features, such as reporting anomalous radiation activity.
By accessing or using the Service, you acknowledge that your information will be handled as described in this Policy. We are committed to a "Privacy by Design" approach, ensuring that data collection is limited to what is strictly necessary to provide you with a secure and functional experience.
We understand the sensitive nature of the data involved in radiation monitoring and reporting. To protect your information, we utilize:
● Secure Transmission: Sensitive data transferred between your device and our servers is protected via HTTPS (TLS) protocol.
● Encryption: We employ native mobile platform encryption libraries to safeguard authentication tokens and sensitive credentials stored on your device.
● Data Sovereignty: Our servers are located and managed in Canada, ensuring your data is handled in accordance with Canadian privacy regulations.
We collect only the information necessary to provide you with a secure and functional experience. This is categorized into information you provide directly and information collected automatically through your use of the Service.
To access certain features of RadMobile, such as Device Provisioning, you are required to create an account. During this process, we collect:
● Account Credentials: This includes your email address and password.
● Authentication Tokens: Upon successful login, our system generates a secure authentication token. This token is used to maintain your session and verify your identity during communication with our remote servers.
To facilitate the app’s N42 Report feature, we request specific permissions from your mobile device. These include:
● Camera and Photo Library Access: RadMobile accesses your device’s camera and only when you explicitly choose to take or attach a photo to a report.
● Processing Detail: Photos selected for reports are processed locally on your device to generate a draft email. Radiation Solutions Inc. does not upload, store, or monitor these photos on our servers; they remain under your control within your device’s local environment and your chosen email client.
When you access the Service, we may automatically collect certain technical information to ensure the app performs correctly, including:
● Device Identifiers: Information such as your mobile device ID and operating system version.
● Technical Logs: IP addresses and diagnostic data (such as crash reports) are used strictly for troubleshooting and maintaining the integrity of the Service.
We process your data based on the necessity of fulfilling our service obligations to you and our legitimate interest in maintaining a secure environment. We do not engage in automated decision-making or profiling using your personal data.
The specific purposes for which we use your information include:
● Authentication and Access: We use your email, password, and generated authentication tokens to verify your identity and provide secure access to your account. This ensures that only authorized users can interact with our remote servers.
● Report Generation and Facilitation: We utilize device permissions (such as camera) strictly to enable the app’s reporting functionality. This allows you to capture or attach necessary visual data directly into your draft email reports.
● Service Communication: We may use your email address to send critical updates regarding your account, technical notices, security alerts, or significant changes to our terms and policies.
● System Integrity and Troubleshooting: Automatically collected usage data and diagnostic logs are used to monitor the performance of RadMobile, detect and prevent technical issues, and protect the Service against fraudulent or unauthorized activity.
● Continuous Improvement: We analyze anonymized usage patterns to gain insights into how our features are used, allowing us to refine the user interface and enhance the overall efficiency of the radiation monitoring tools.
At Radiation Solutions Inc., we adhere to a strict policy of data minimization. We do not sell, rent, or trade your personal information to third parties for marketing or advertising purposes. Disclosure of your data occurs only in the limited circumstances outlined below:
● Service Providers: We may employ third-party companies to facilitate our Service (such as cloud hosting or database management). These providers are granted access to your information only to perform specific tasks on our behalf. They are prohibited from using your personal information for any other purpose.
● External Email Clients: When you utilize the "Report Generation" feature, the app interacts with your device's native email client (e.g., Gmail, Outlook, or Apple Mail). Please be aware that once the draft report is transferred to your email application, the data is then subject to the privacy policy and terms of that specific service provider.
● Legal Requirements: We may disclose your personal data if required to do so by law or in the good faith belief that such action is necessary to:
● Comply with a legal obligation or government request.
● Protect and defend the rights, property, or safety of Radiation Solutions Inc.
● Prevent or investigate potential wrongdoing in connection with the Service.
● Protect the personal safety of our users or the general public.
We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy and to comply with our legal and operational obligations.
● Account Information: Your email address and authentication credentials are retained for the duration of your active account. If you choose to close your account, this data will be permanently deleted from our primary servers, unless retention is required for legal or regulatory compliance.
● Authentication Tokens: Secure tokens are temporary and are regularly rotated or purged after a period of inactivity to ensure continued account security.
● Locally Processed Data: As noted in Section 3, photos and report drafts are processed locally on your device. We do not store this data on our servers; therefore, its retention is governed by your device's storage settings and your external email provider.
● Diagnostic and Usage Data: We retain anonymized diagnostic data for a period of 12 months to identify long-term technical trends and improve Service stability, after which it is fully purged or aggregated into non-identifiable datasets.
You have the right to request the deletion of your data at any time. Upon receiving a verified request via the contact methods listed in Section 11, we will delete your personal information from our systems, subject to any legal requirements we may have to retain specific records (such as for tax or audit purposes).
We believe you should have full control over your personal information. In accordance with modern data protection standards and global best practices, we recognize and support the following rights regarding your data:
● Right of Access and Portability: You have the right to request a copy of the personal data we hold about you. We will provide this information in a structured, commonly used, and machine-readable format.
● Right to Rectification: If you discover that any information we hold, such as your email address, is inaccurate or incomplete, you have the right to request an immediate update or correction.
● Right to Erasure (“Right to be Forgotten”): You may request the permanent deletion of your account and all associated personal data. Upon verification, we will purge your data from our systems, subject to any overriding legal or regulatory retention requirements.
● Right to Withdraw Consent: Where you have provided consent for data processing (such as device permissions for the camera), you may withdraw that consent at any time through your mobile device settings. Please note that withdrawing consent may affect the functionality of certain features, such as report generation.
● Right to Object or Restrict Processing: You have the right to request that we limit how we use your data, particularly if you contest its accuracy or the legal basis upon which it is processed.
To exercise any of these rights, please submit a formal request to our privacy team using the contact information provided in Section 11. We aim to respond to all verified requests within reasonable time. There is typically no fee associated with these requests; however, we may require specific information from you to confirm your identity before processing the request to ensure your data remains secure.
Our Service interacts with certain third-party applications and infrastructure to provide a seamless reporting and authentication experience. It is important to understand how these integrations handle your data:
● Mobile Operating Systems: RadMobile utilizes native libraries and APIs provided by your mobile operating system (iOS or Android) for secure encryption and device permission management (e.g., Camera). These interactions are governed by the privacy policies of Apple Inc. or Google LLC, respectively.
● External Email Clients: The Report Generation feature allows you to export data into a draft email. When you initiate this action, the app passes the report content and any attached photos to your device’s default email client (such as Gmail, Outlook, or Apple Mail). At this point, the data is no longer within the RadMobile environment. We do not have control over, and are not responsible for, the privacy practices or security of these third-party email services.
● Infrastructure Providers: We use secure third-party hosting and cloud infrastructure to manage our remote authentication servers. These providers act as data processors and are strictly limited to storing and protecting data in accordance with our security instructions and relevant data protection laws.
● Links to External Sites: Our Service may contain links to our website or other external resources. If you click on a third-party link, you will be directed to that site. We strongly advise you to review the Privacy Policy of every site you visit, as we assume no responsibility for the content or practices of any third-party websites or services.
As a company based in Canada, Radiation Solutions Inc. manages and processes your information on secure servers located within Canada.
● Data Sovereignty: By maintaining our primary data infrastructure in Canada, we ensure that your personal information is protected under Canadian privacy laws. The European Commission and other international regulatory bodies have historically recognized Canada’s privacy legislation as providing an "adequate" level of protection for personal data.
● Global Access: If you access the Service from outside of Canada, please be aware that your information (specifically your account credentials and authentication tokens) will be transferred to, stored, and processed in Canada.
● Safeguards: In the event that we utilize service providers located in other jurisdictions to facilitate the Service, we ensure that appropriate safeguards are in place. This includes the use of standard contractual clauses and rigorous security assessments to ensure that your data receives a level of protection consistent with this Privacy Policy, regardless of where it is processed.
Our Service is not intended for use by individuals under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under this age threshold.
● Age Restriction: By using RadMobile, you represent that you are at least 18 years of age. The professional nature of the radiation monitoring and reporting tools provided by the Service is designed for adult professional use.
● Parental Notification: If you are a parent or guardian and you become aware that your child has provided us with Personal Data (such as creating an account with their email address), please contact us immediately.
● Remediation: If we discover that we have inadvertently collected Personal Data from a child without verified parental consent, we will take immediate steps to remove that information from our servers and terminate the associated account.
We are committed to resolving any inquiries or concerns regarding your privacy. If you have questions about this Privacy Policy, wish to exercise your user rights, or require further clarification on our data practices, please reach out to us through the following channels:
● Online Support: Visit our dedicated Contact Page (https://radiationsolutions.ca/support/) to submit a secure inquiry.
● Telephone: +1 905 890-1111
● Fax: +1 905 890-1964
● Mailing Address: Radiation Solutions Inc. 5875 Whittle Road, Mississauga, Ontario L4Z 2H4, Canada
This Privacy Policy may be updated from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Service after such modifications constitutes your acknowledgment of the modified Privacy Policy.